Privacy Policy

Last Updated: 17 June 2026.

1. Introduction

M A Basit & Co Ltd trading as SB Autos (“SB Autos”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • Visit our website; 
  • Submit an enquiry through our website; 
  • Book vehicle services with us; 
  • Contact us by phone, email or online forms; 
  • Use any of our services. 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

2. Data Controller

The data controller responsible for your personal information is:

M A Basit & Co Ltd (Trading as SB Autos)
Company Registration Number: 15184920

Alexandra House
Regent Street
Leek
ST13 6LX

Email: info@sbautosleek.co.uk
Telephone: 01538 528030

3. Personal Information We Collect

We may collect and process the following categories of personal information:

Information you provide to us

  • Full name 
  • Email address 
  • Telephone number 
  • Postal address (where provided) 
  • Vehicle registration number 
  • Vehicle details 
  • Service and booking information 
  • Enquiry details and correspondence 

Information collected automatically

When you visit our website, we may collect:

  • IP address 
  • Browser type and version 
  • Device information 
  • Website usage data 
  • Cookies and similar technologies 

Transaction and Service Information

Where you purchase services from us, we may collect:

  • Service history 
  • Booking details 
  • Vehicle maintenance records 
  • Payment-related information (where applicable) 

We do not store full payment card details.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests; 
  • Provide quotations; 
  • Arrange and manage bookings; 
  • Carry out vehicle servicing, repairs, MOTs and related services; 
  • Communicate with you regarding appointments; 
  • Process payments; 
  • Maintain service records; 
  • Improve our website and services; 
  • Comply with legal and regulatory obligations; 
  • Prevent fraud and protect our business. 

5. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

  • Customer service; 
  • Business administration; 
  • Record keeping; 
  • Improving our services; 
  • Website security. 

Legal Obligations

Where we are required to comply with legal or regulatory requirements.

Consent

Where required, we will ask for your consent before sending marketing communications or placing certain cookies on your device.

You may withdraw consent at any time.

6. Marketing Communications

We may occasionally send information about our services, offers or promotions where permitted by law.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in marketing emails; 
  • Contacting us using the details provided in this policy. 

7. Sharing Your Information

We may share your information with:

  • Professional advisers; 
  • IT and website service providers; 
  • Payment processing providers; 
  • Accountants and auditors; 
  • Regulatory authorities where legally required; 
  • Law enforcement agencies where required by law. 

We do not sell your personal information to third parties.

All third-party providers are required to protect your information and process it only in accordance with our instructions.

8. International Transfers

Where any service provider processes data outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access; 
  • Loss; 
  • Misuse; 
  • Alteration; 
  • Disclosure. 

While we take reasonable steps to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Providing services; 
  • Meeting legal obligations; 
  • Resolving disputes; 
  • Maintaining business records. 

Where information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information; 
  • Correct inaccurate information; 
  • Request deletion of your information; 
  • Restrict processing; 
  • Object to processing; 
  • Request data portability; 
  • Withdraw consent where applicable. 

To exercise any of these rights, please contact us using the details below.

12. Cookies

Our website may use cookies and similar technologies to improve user experience, monitor website performance and analyse visitor behaviour.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

A separate Cookie Policy may be provided detailing the specific cookies used on our website.

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

14. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

15. Complaints

If you have concerns regarding how we process your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

16. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

M A Basit & Co Ltd trading as SB Autos

Alexandra House
Regent Street
Leek
ST13 6LX

Email: info@sbautosleek.co.uk
Telephone: 01538 528030

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices.

Any updates will be posted on this page together with the revised effective date.